Dealing with Difficult Personalities

Program Overview

Learning Outcomes

• Classify common difficult-personality patterns
• Manage emotional reactions in difficult situations
• Maintain personal boundaries in a firm, respectful way
• Apply communication strategies that reduce tension
• Protect one's mental wellbeing when dealing with difficult people regularly

Admission Requirements

1. 1 No specific qualification required
2. 2 Interest in developing one's approach to interpersonal situations
3. 3 Basic command of the training language

Who it is for

• Employees and professionals
• Managers and team leaders
• Customer service staff
• General audience interested in interpersonal skills

Where it runs

• EGCairo
• Live online

Upcoming intake dates in each city are confirmed on registration.