Program Overview
This course focuses on core skills for delivering high-quality customer service, from active listening and understanding customer needs to handling complaints and resolving issues quickly and professionally. It also addresses how customer experience shapes an organization's reputation and audience loyalty.
Participants practice through simulations of real service situations and interactive exercises responding to varied inquiries and complaints. Graduates gain a practical approach to handling difficult customers and turning negative experiences into trust-building opportunities.
Participants practice through simulations of real service situations and interactive exercises responding to varied inquiries and complaints. Graduates gain a practical approach to handling difficult customers and turning negative experiences into trust-building opportunities.
