Bassam Academy for Training, Consultation & Scientific Research
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Digital Transformation & AI

Digital Government Transformation

An applied program that equips public sector professionals to plan and implement digital transformation initiatives and improve the quality of services provided to citizens.

Duration

1 year

Language

Arabic & English

Section / Category

Digital Transformation & AI

Certificate

Accredited

Program Overview

The program addresses the particular nature of digital transformation in the public sector, from improving the beneficiary journey and automating services to managing government data and ensuring its security, accounting for the sector's organizational and regulatory challenges.

Training draws on case studies of government digital transformation experiences and workshops to design a simplified digital service, so participants leave with a practical plan to improve digital services within their government entity.

Learning Outcomes

  • Analyze the current beneficiary journey for a government service
  • Identify opportunities to automate and simplify government services
  • Account for government data security and protection requirements
  • Design a simplified, beneficiary-focused digital service
  • Develop an actionable digital improvement plan for their entity

Admission Requirements

  1. 1 Employment in a government or quasi-government entity
  2. 2 Basic familiarity with e-government services
  3. 3 Basic computer skills

Who it is for

  • Public sector employees
  • Digital transformation managers in the public sector
  • Government service development officers

Where it runs

  • EGCairo
  • KWKuwait City
  • OMMuscat
  • Live online

Upcoming intake dates in each city are confirmed on registration.

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